Terms & Conditions
SUMMARY OF KEY TERMS AND CONDITIONS
- These Terms are legally binding so please consider them carefully before placing signing up to be a member. This Agreement will become binding on the date you sign up.
- There is an initial joining fee of £34.99 and a recurring monthly membership fee of £19.99 which will be charged every 30 days unless cancelled by you.
- Under the Consumer Protection Regulations, you have the right to withdraw from this Agreement within fourteen (14) days of the signup date without giving any reason.
- If you cancel your Membership within fourteen (14) days, you will receive a refund of the Application Fee. There will be no refund in the event you cancel after the (14) calendar days. You must allow at least seven (7) business days from the day of cancellation for your refund to be processed.
- If you withdraw from this Agreement after fourteen (14) days, the Company is not obliged to return your Application Fee.
- The Guaranteed Phone Contract is not provided by Utopia Money but several 3rd party Telephony Providers
- Premium Membership to the Grocery service is also provided by a 3rd Party and Not Utopia Money.
Please read these terms and conditions (the “Terms”) carefully before using this website ("the Site"). Use of the Site is subject to compliance with the Terms. If you do not accept these Terms, please refrain from using our Site.
INTRODUCTION AND INFORMATION ABOUT US
This Site is operated by Yes Solutions Club Limited (a company incorporated and registered in the United Kingdom with registered number 12361556, whose registered address is at Yes Solutions Club, Capital Office , Kemp House, 152 - 160 City Road, London, EC1V 2NX.
We are also registered as a data controller with the Data Protection Commissioner's Office in Guernsey under reference 61902 and the Information Commissioner's Office in the United Kingdom under reference: A8562797.
All our products and services are subject separate to the terms and conditions of the applicable agreements governing their use, details of which can be found by following the links on the Site before you agree to purchase the products or services in question.
Access to our Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our Site without notice.
From time to time we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.
Our Site and the information contained within it is intended for those who access it from the United Kingdom. If you are viewing our Site from outside the United Kingdom you should note that the information contained within it may not be appropriate for use in other places and may not comply with the laws of any territory outside the United Kingdom. If you choose to access our Site from a country other than the United Kingdom you do so at your own risk and you are responsible for compliance with local laws.
You are wholly responsible for your own use of our Site and the use of our Site by any person using your computer and you must ensure that any such person complies with these Terms.
To use this site and its services you must be over eighteen (18) years of age. You must ensure that the details provided by you when signing up for our service are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
MEMBERSHIP ACCESS & PAYMENTS
Utopia Money is a membership service. In order to obtain the discount card and receive the benefits, there is an initial joining fee and a monthly membership fee. The total amount payable at the time of your application is £34.99. There is also a monthly benefits fee of £19.99, which will be charged every 30 days unless cancelled by you. The monthly fee can be cancelled at any time by contacting our Customer Services on: 0370 0340111 or by emailing us at firstname.lastname@example.org .
Refund/Cancellation of Membership
In order to maintain your ongoing membership, your Membership subscriptions must be paid in accordance with the subscription arrangements that were agreed at the time of joining.
Under the Consumer Protection Regulations, you have the right to withdraw from this Agreement within fourteen (14) days after the signup date without giving any reason. The right to withdraw will cancel this Agreement. It ends on the expiry of fourteen (14) calendar days beginning with the day after the Agreement is concluded which is the day you apply for the service. You can cancel by giving written notice of cancellation to, Yes Solutions Club, Capital Office , Kemp House, 152 - 160 City Road, London, EC1V 2NX. or by email to email@example.com or telephone 0370 0340111. If you intend to cancel, you should not use any services you have received under the Agreement.
If you cancel your Membership within fourteen (14) days, you will receive a refund of the Application Fee. There will be no refund in the event you cancel after the (14) calendar days. You must allow at least seven (7) business days from the day of cancellation for your refund to be processed.
If you withdraw from this Agreement after fourteen (14) days, the Company is not obliged to return your Application Fee.
We may choose to cancel your Membership by giving you 14 days’ notice in writing to your last known address or email at the end of any subscription period for which a payment has been made , or to cancel any Membership at any time by giving a pro rata refund of any unexpired portion of an outstanding membership. All refunds will be made within 14 days from the date of cancellation.
If you commit fraud or attempt to commit fraud, we will cancel your Membership without any refund.
If we fail to collect payment your Membership will be suspended until alternative payment details have been provided and payment for your Membership has been received.
DISPATCH OF DISCOUNT CARD
We will endeavour to dispatch your Discount Benefits Card to the Address provided in Your Application as soon as possible after receiving Your Initial Joining Fee Payment. It will usually take up to seven to ten Business Days for Your Card and Welcome pack to be delivered to You.
You should contact Us as soon as possible on 0370 0340111 or firstname.lastname@example.org if the Card does not arrive within 14 days of your Initial Payment in order for us to arrange a replacement.
Cancellation and Refunds
The membership can be cancelled by you at any time by contacting us on 0370 0340111 or email@example.com and request to cancel your membership.
If you chose to cancel the membership within the initial 14 day cooling off period and after we have begun the supply of membership services to you during the cooling off period in response to the request from you to do so, then you shall be responsible to pay us an amount for the supply of the membership services for the period during which they were supplied to you (ending at the time we receive notice of your cancellation) which is in proportion to what has been supplied in comparison with the full coverage of the agreement. We will then refund any balance owing to you within 5 working days.
In order to receive a refund you must return our goods (your membership card) to us at the following address, and this must be received by us within 14 days:
COACH-HOUSE STUDIO ANNEXE KINGS ROAD ST PETER PORT GUERNSEY GY1 1QA.
We recommend you return this via recorded delivery for your security.
If we do not receive these goods within 14 days then you will not be eligible for any refund.
If you choose to cancel your membership after the initial 14 day cooling off period then you will not be eligible for any refund, but no further monthly membership fees will be debited from you.
Correspondance Address: COACH-HOUSE STUDIO ANNEXE KINGS ROAD ST PETER PORT GUERNSEY GY1 1QA
Use of Information
Neither the information, nor any opinion contained in our Site constitutes an offer or recommendation to enter into any financial transaction. Before making any decision or taking any action that might affect your personal finances or business, you should always consult a suitably qualified professional advisor.
The contents of any materials posted on this Site are for information purposes only and do not constitute investment, financial or professional advice and no reliance should be placed on them. Any figures shown on this Site are subject to change.
CHANGES TO OUR AGREEMENT
We are constantly changing and improving our services. We may add or remove functionalities or features and we may suspend or stop a service altogether. We aim to update our Site regularly and may change the content at any time. Any of the material on our Site may be out of date at any given time and we are under no obligation to update such material.
LIMITATION AND EXCLUSION OF LIABILITY
These provisions should be read carefully as they exclude or limit our legal liability in connection with your use of our Site. Nothing in these Terms shall exclude liability that is not permissible under applicable law, including without limitation, for death or personal injury, or for fraudulent misrepresentation.
These Terms do not apply to or affect our liability to you in respect of any product or service you may obtain from us using our Site and our liability to you in respect of such product or service is governed by the relevant set of terms and conditions applicable to such product or service.
Whilst we have taken reasonable steps to ensure the accuracy and completeness of the information contained in our Site we accept no responsibility for your use of or inability to use or the results of your use of our Site nor for any errors or omissions contained in our Site nor if our Site is unavailable for any time or any period. We provide the Site "as is". The use of our Site and the materials contained in it are entirely at your own risk.
We shall not be responsible for any direct or indirect:
financial losses (including without limitation loss of income, revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
loss of goodwill or reputation;
any loss or damage we could not reasonably have expected to foresee or reasonably have expected to occur, which you may suffer and which arises out of or in connection with any errors or omissions contained in our Site or your use of or access to our Site or your inability to use or the results of your use of our Site.
We shall not be responsible for the accuracy, functionality or performance of any third party software that may be used in connection with our Site.
THIRD PARTY WEBSITES & SERVICES
Links contained in our Site might lead to other websites not under our control, and we shall not be responsible for the content, privacy practices, availability or use which you make of any linked site which is not operated by us or any link contained in a linked site not operated by us. Links on our Site are provided to you only as a convenience and we do not endorse or review any pages linked to our Site. Accordingly, you should read the terms and conditions of linked websites before using them and direct any questions or comments about the linked website's contents to the relevant website provider.
You are not entitled (nor will you assist others) to set up links from your own websites to our Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion. You are also not entitled to direct link (also known as "Hot Link") any images or content without our prior written authorisation
Transmission of Information is at Your Risk
We cannot guarantee that the transmission of information or messages sent over the internet is completely secure as there is a possibility of interception at all times. Any transmission is at your own risk. We shall not be responsible for any loss, damages or costs whatsoever which you suffer or incur in connection with or arising out of any transmission of information or message sent by you to us or by us to you over the internet or the alteration, interception or misuse of such information. Once we have received your information or message we will use strict procedures and security features to try to prevent unauthorised access.
It is your responsibility to keep security information, such as PIN numbers or passwords, secure at all times. We will never ask you for this information and you should not disclose it to any third parties. If you receive any email or other request for such information you should delete it immediately and should not respond. If you think you may have disclosed any security information you must advise us immediately.
Viruses, Hacking and Other Offences
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
All copyright, trademarks, logos, brands and all other intellectual property rights in our Site and its content (including without limitation the pages, screens, information and material) and all software and source codes connected with our Site are owned by or licensed to Yes Solutions Club Limited unless otherwise noted.
You may print, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. You may not republish, retransmit, redistribute, sell, modify or deal in any way with or otherwise make such information or pages available to any other party or available on any website, on-line service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without our express prior written consent.
Other than as provided above you may not use or reproduce our trademarks, logos or brand names.
DISPUTES & GOVERNING LAW
These Terms and any dispute or claim arising out of or in connection with them or your use of our Site (including non-contractual disputes or claims) are governed by and interpreted in accordance with the laws of England. The English courts will have non-exclusive jurisdiction over any dispute or claim arising from or related to these Terms or your use of our Site (including non-contractual disputes or claims) provided always that you may bring any proceedings in your country of residence.
We take data protection very seriously and all of Your personal data is collected, stored and used in accordance with Our customer privacy notice which can be found at https://utopiamoney.co.uk/privacy.php. Please refer to Our customer privacy notice for more details as to how We collect, store, use and transfer Your personal data.
PREMIUM GROCERY MEMBERSHIP
As part of your membership to Utopia Money you will be granted PREMIUM access to a 3rd party online Grocery shopping service FREE OF CHARGE. This benefit will continue for as long as you are a member of Utopia Money but will cease to remain active if you cancel or don’t pay your membership fee.
GUARANTEED PHONE CONTRACTS
Guaranteed Phone Contract is not provided by Utopia Money but several third party companies. You are guaranteed a phone contract unless you currently have an account with one of the third party entities or you have had an account with one of them in the past. If you are not able to get a phone contract, you will be eligible for a refund.
How to Contact Us
If you would like further information in connection with anything on our Site or want to make a complaint, please contact us at firstname.lastname@example.org or call us on: 0370 0340111